Terms and Conditions
SHOPPING & SHIPPING INFORMATION
- Who we are: Trah-gang is brand owned by company K2M d.o.o. , Pionirska cesta 3, 8350 Dolenjske Toplice, Slovenia – EUROPE; tel: +38641887362
- Our warehouse in based in mainland China.
- Payments: we accept Paypal and Credit cards (provided by Paypal gate)
- We offer FREE WORLDWIDE shipping with tracking number for almost 99% countries of the world.
- Processing time usually takes 1-5 business days. Once your order is shipped, you will receive a shipping confirmation email that will notify you of the carrier and the shipment tracking number. It usually takes few days for tracking information to be active.
- Delivery times may vary from country to country. Here is a list with estimated delivery times shipped by ChinaAirmail.
We also offer faster shipping ( 4-10 days faster, than regular mail ) option for selected countries.
You can calculate the exact cost of an order including the faster shipping option using Trash shop’s checkout process.
- Customs and import might be charged once the parcel reaches its destination country by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. For low amounts mostly charges even are not actual. It might be a good idea to contact your local customs office for current charges before you order.
- If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition. If you choose to return your goods, please use the option with tracking number. All cost associated with returning the goods are on the buyer.
- Once returned you will be entitled to receive an exchange or a refund. It can take up to 7 days for a return to be processed once we have received your parcel. If you request a refund, the purchase price (excluding delivery charges for faster delivery) will be refunded to you using the original payment method.We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition. For all information about returns contact us at firstname.lastname@example.org
- If your order has not yet shipped, please contact us, as soon as possible to cancel the order and refund your payment.
- If your order has already shipped, unfortunately, we are unable to cancel it; however, you can return the unopened product for a full refund or exchange it for something else. Please note that the refund does not include the cost of faster shipping. For more information on returning an order, please contact us.
- If you need to edit or make changes to your order after it has been submitted, please contact us. Depending on the situation, we may be able to make the needed changes without canceling the order
- These terms and conditions are to be construed in accordance with the laws of Slovenia and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Slovenian courts.